Contact firstname.lastname@example.org for assistance.
Shipping & Returns
WHICH COUNTRIES DO YOU SHIP TO?
We currently ship to all 50 states in the USA. Standard shipping rates apply. Expedited shipping may not be available in Hawaii, Alaska, or outside the continental US.
HOW DO YOU DETERMINE SHIPPING COST?
We commonly offer free standard shipping and two-day shipping over $50 to the USA. If there is a special promotion, we may charge shipping for a significantly discounted item.
In addition, we offer expedited (two day) and priority (one day) shipping which are significantly subsidized!
WHY DO SOME PRODUCTS HAVE FREE NEXT- OR 2-DAY SHIPPING TAGS BUT OTHERS DON'T?
We partner with a fulfillment service who allows us to have nationwide coverage of our items and automatically calculates how close your location is to the closest fulfillment center. If available, you will be shown a free shipping upgrade badge on the products that can reach you within 1-2 days. You are charged nothing extra for lightning fast shipping (regardless of order value) and we are working to offer a $5 credit for missed delivery dates! We are adding more and more products to this fulfillment center as we restock items, and the goal is to be able to offer this for all products by 2021. Please note that this shipping speed must also be displayed on the size selected, at checkout, and in your order confirmation to confirm a faster shipping speed; sometimes only select sizes of a style are next/2-day free shipping eligible!
HOW LONG DOES SHIPPING TAKE?
Please allow 48 hours for your order to be processed. All orders ship from the USA. Please note that due to COVID-19, processing and shipping times may take a bit longer than usual. Please note that all carriers have currently dropped any delivery date guarantees and therefore we cannot guarantee delivery dates.
Standard shipping: 3-5 business days
Expedited Shipping (if available): 2 days
Priority Shipping (if available): overnight
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
You can find our return policy here.
We now offer exchanges via our returns management tool! If you need to exchange an item, please begin your return. You may select to use your return balance to place a new order in the correct size immediately or opt to wait until we receive your item and refund your item in full. Please note that if you are interested in exchanging your item, you must place the new order using your return credit; notes in your return will not result in us shipping the new item/correct size.
Items discounted 50% or greater and wholesale orders are not eligible for returns or exchanges.
I RECEIVED A DAMAGED PRODUCT, HOW SHOULD I PROCEED?
If there is an issue with an item, please let our Customer Service team know by sending a note to email@example.com as soon as possible. We will resolve any problems as quickly as we can—please include as many details as possible (including a photo). Please note that we will only replace or refund items that are defective due to our mistakes. If items are damaged during shipping, we will not refund or replace your order, and we advise you to file a claim with the shipping service (likely USPS). We strongly recommend purchasing insurance for your shipment at checkout.
CAN YOU HELP ME WITH AN ISSUE WITH MY AMAZON ORDER?
Please contact Amazon's buyer support with any questions regarding your Amazon order.
CAN YOU HELP ME WITH AN ISSUE WITH MY ETSY ORDER?
Please message us through Etsy if you have an issue with an Etsy order. We have a separate customer service associate for Etsy, and this will ensure your request is addressed as quickly as possible.
DO YOU SHIP TO PO BOXES?
Standard shipping is no problem to PO box addresses, but we are unable to expedite shipping to PO boxes. Please enter a non-PO box address if you would like to take advantage of expedited shipping. If you select expedited shipping to a PO box, we will ship standard and refund any applicable shipping upgrades.
DO I PAY FOR RETURNS?
You are responsible for return shipping, but there is no restocking fee. Please go to this page to start the process of returning your item.
HOW DO I RETURN AN ITEM?
You can find our return process here.
HOW CAN I TELL WHEN YOU HAVE RECEIVED MY RETURN?
A confirmation email will be sent to you as soon as your return has been processed. We typically process refunds within 48 hours of receiving your return.
MY RETURN HAS BEEN INCORRECTLY REFUNDED, HOW SHOULD I PROCEED?
We’re sorry if we’ve made a mistake processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs or may have deducted return shipping costs from your return. Please contact firstname.lastname@example.org with any questions or concerns.
WHAT HAPPENS IF I RETURN AN ITEM SHIPPED WITH FREE EXPEDITED SHIPPING?
If your order value drops below $50 due to a return, we reserve the right to deduct $5 from your return to cover our expedited shipping costs. For example, if your total order was $55 and you return a $20 romper, we will refund you $15.
I ENTERED THE WRONG ADDRESS DURING SHIPMENT, AND MY ITEM NEVER ARRIVED. CAN YOU PLEASE SEND ME A NEW ONE?
Please, please, please double check your shipping address. If the incorrect address is entered and the item is returned to us by the postal carrier, we can either reship the item to you at your cost, or you may place an additional order. We cannot reship the item for free or refund your order, especially if the item is not recovered. We reserve the right to charge a restocking fee if a non-deliverable item is returned to us.
I RECEIVED AN ITEM AS A GIFT AND WOULD LIKE TO RETURN/EXCHANGE. CAN YOU HELP?
Unfortunately, we are unable to return/exchange an item received as a gift without a gift receipt, consent from the gift giver, or original order details.
WHY DID I RECEIVE A TRACKING NUMBER FOR ONE ITEM WHEN I PURCHASED MULTIPLE?
We use a collection of fulfillment services (and are in the process of streamlining to reduce confusion and our carbon footprint), and sometimes they will split shipments to ensure quick shipping, especially if you select expedited shipping. By fall 2020 we expect this to be significantly reduced!
CAN YOU GIFT WRAP/SEND A GIFT NOTE?
We are currently unable to gift wrap or provide gift notes. If a request for a gift note is included in your order notes, this note will not be included with your items.
MY ORDER HAS NOT ARRIVED AND SHOWS DELIVERED OR TRACKING HAS STOPPED UPDATING. CAN YOU SEND A NEW ONE?
We highly recommend adding shipping insurance to your order to protect your purchase. Please file a lost item claim with the mail carrier or shipping insurance provider to either be reimbursed or sent a new one. Most shipping carriers tend to consider an item lost if tracking has not updated in 7 days.
Orders & My Account
I SAW SOMETHING I LOVE BUT NOW IT’S GONE! WILL YOU BE RESTOCKING AND IS THERE ANY WAY I CAN STILL BUY IT?
Our website shows our current inventory, and we can't guarantee we will restock items. Please keep an eye on our Instagram page for all new arrivals and restocking alerts. In addition, you may sign up for a restock alert via email on each out of stock product page. We restock teethers regularly, but rompers and shoes are a little more seasonal and based on fabric availability.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal and most major debit/credit cards. We also accept Afterpay.
WHAT IS AFTERPAY AND HOW DOES IT WORK?
Buy now, pay later! Afterpay allows you to split your order into 4 equal installments every two weeks. You'll pay zero interest and no fees as long as your installments are paid on time, and you'll know instantly if you've been approved! For more information, please view Afterpay's "how it works" page.
I EMAILED CUSTOMER SERVICE BUT HAVEN’T HEARD BACK YET. WHY?
Babe Basics is based in the USA and our hours are Monday-Friday 9am to 6pm Arizona time. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.
DO I NEED AN ACCOUNT TO BUY FROM BABE BASICS?
You do not need an account to buy from Babe Basics, however it’s free to set one up and makes the check-out process faster. When you sign up you are able to:
- Check out faster when making a purchase
- Check the status of your current orders
- View past orders
- Make changes to your account information
- Change your password
- Save multiple shipping addresses
If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information through the site.
WHEN WILL MY ACCOUNT BE BILLED?
Your account is billed upon acceptance of your order. This includes items shipped immediately, personalized items, and pre-order items.
WHY AM I PAYING SALES TAX NOW WHEN I HAVEN’T ON PREVIOUS PURCHASES?
As an e-commerce company based in the USA, we are required to charge sales tax which may change over time.
CAN I TRACK MY ORDER?
If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with Babe Basics, you can track your order in the Account section.
CAN I AMEND OR CANCEL MY ORDER?
Any amendments or cancellations to orders must be made within 2 hours of placing the order as long as the order has not already been shipped or processed. Please email email@example.com. We ship quickly, and if you have selected expedited or priority shipping, we are unable to change your order.
ARE YOU BASED IN THE US?
Yes! Babe Basics HQ is located in sunny Scottsdale, Arizona. All of our products ship from fulfillment centers in the US.
WHY DID MY ORDER ARRIVE IN AMAZON PACKAGING?
We use Amazon as a fulfillment partner, and they store, pick, pack, and ship some of our products. By working with Amazon, we're able to keep shipping fees low (or free!) by taking advantage of their volume discounts with various carriers. We also believe it's the most consistent, reliable, and efficient way to make sure we can serve mamas with a unique, special, high quality product that can also arrive really quickly in case of emergency like a last minute outfit swap or forgotten photoshoot!
I LOVE YOUR SHOP! DO YOU HAVE ANY BRAND REP SPOTS OR CAN WE COLLABORATE?
We are currently not taking on any non-local brand reps or collabs. If you located in the Phoenix, Arizona area and are interested in participating in a photoshoot as a model please complete our interest form.
CAN YOU FEATURE MY CHILD ON YOUR SOCIAL MEDIA PAGE OR WEBSITE?
We love to feature our cutest customers. Please email photos of your little one in our items to firstname.lastname@example.org or tag @babebasics in your Instagram posts to be featured!
The Babe Basics Newsletter
WHY AM I NOT RECEIVING MY NEWSLETTERS?
Please check your spam or junk folder. If it’s not there, mail from Babe Basics might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add email@example.com to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is “not spam.” If you are a Gmail user, check your “Promotions” tab. Gmail has updated its inbox layout and your Babe Basics email may be landing there—to move it to your main inbox, simply drag the message from Promotions.
HOW DO I CHANGE MY EMAIL ADDRESS FOR RECEIVING BABE BASICS ISSUES?
At the bottom of every issue you have the option to “Manage Preferences.” Please use this option if you want future Babe Basics issues delivered to a different email address.
HOW DO I UNSUBSCRIBE FROM BABE BASICS?
You can unsubscribe using the link at the bottom of every issue.
CAN I RETURN OR CANCEL MY ORDER?
Wholesale orders are nonrefundable, non-returnable, and cannot be canceled.
CAN I APPLY COUPON CODES TO MY WHOLESALE ORDER?
Coupon codes and additional discounts are not valid with wholesale pricing. If you are having trouble checking out with a coupon code, please remove the coupon code from your cart and attempt to check out again.
DO I PAY FOR SHIPPING?
Free standard shipping is available for all wholesale orders over $150. Wholesale orders with a cart value of less than $150 are eligible for a flat shipping fee of $30.