Contact firstname.lastname@example.org for assistance.
Shipping & Returns
WHICH COUNTRIES DO YOU SHIP TO?
We currently ship to all 50 states in the USA. Standard shipping rates apply.
HOW DO YOU DETERMINE SHIPPING COST?
We commonly offer free standard shipping to the USA. If there is a special promotion, we may charge shipping for a significantly discounted item.
In addition, we sometimes offer expedited and priority shipping which are significantly subsidized!
HOW LONG DOES SHIPPING TAKE?
Please allow 24 hours for your order to be processed and check product pages for detailed shipping details.
Standard shipping for most apparel is 12-20 business days. Some international (non-USA orders) may take up to 45 days to arrive. Please allow some additional processing time during holidays and weekends.
Standard shipping (most moccasins, bows, teething accessories, and Exclusives collection): 3-5 business days
Expedited Shipping (if available): 2 days
Priority Shipping (if available): overnight
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
You can find our return policy here.
We do not offer exchanges, as there is a chance that items sell out before we receive and process your exchange. We recommend that you return your original item and purchase your new item on a separate order.
I RECEIVED A DAMAGED PRODUCT, HOW SHOULD I PROCEED?
If there is an issue with an item, please let our Customer Service team know by sending a note to email@example.com as soon as possible. We will resolve any problems as quickly as we can—please include as many details as possible (including a photo). Please note that we will only replace or refund items that are defective due to our mistakes. If items are damaged during shipping, we will not refund or replace your order, and we advise you to file a claim with the shipping service (likely USPS).
DO I PAY FOR RETURNS?
You are responsible for return shipping, but there is no restocking fee. Please go to this page to start the process of returning your item.
HOW DO I RETURN AN ITEM?
You can find our return process here.
HOW CAN I TELL WHEN YOU HAVE RECEIVED MY RETURN?
A confirmation email will be sent to you as soon as your return has been processed.
MY RETURN HAS BEEN INCORRECTLY REFUNDED, HOW SHOULD I PROCEED?
We’re sorry if we’ve made a mistake processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact firstname.lastname@example.org with any questions or concerns.
I ENTERED THE WRONG ADDRESS DURING SHIPMENT, AND MY ITEM NEVER ARRIVED. CAN YOU PLEASE SEND ME A NEW ONE?
Please, please, please double check your shipping address. If the wrong address is entered and the item is returned to us by the postal carrier, we can either reship the item to you at your cost, or you may place an additional order. We cannot reship the item for free or refund your order, especially if the item is not recovered.
Orders & My Account
I SAW SOMETHING I LOVE BUT NOW IT’S GONE! WILL YOU BE RESTOCKING AND IS THERE ANY WAY I CAN STILL BUY IT?
Our website shows our current inventory, and we can't guarantee we will restock items. Please keep an eye on our Instagram page for all new arrivals and restocking alerts. In addition, you may sign up for a restock alert via email on each out of stock product page.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal and most major debit/credit cards.
I EMAILED CUSTOMER SERVICE BUT HAVEN’T HEARD BACK YET. WHY?
Babe Basics is based in the USA and our hours are Monday-Friday 9am to 6pm PST. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.
DO I NEED AN ACCOUNT TO BUY FROM BABE BASICS?
You do not need an account to buy from Babe Basics, however it’s free to set one up and makes the check-out process faster. When you sign up you are able to:
- Check out faster when making a purchase
- Check the status of your current orders
- View past orders
- Make changes to your account information
- Change your password
- Save multiple shipping addresses
- Earn Babe Bucks reward points
If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information through the site.
WHEN WILL MY ACCOUNT BE BILLED?
Your account is billed upon the first shipment of your order. This includes items shipped immediately, personalized items, and pre-order items.
WHY AM I PAYING SALES TAX NOW WHEN I HAVEN’T ON PREVIOUS PURCHASES?
As an e-commerce company based in the USA, we are required to charge sales tax which may change over time.
CAN I TRACK MY ORDER?
If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with Babe Basics, you can track your order in the Account section.
CAN I AMEND OR CANCEL MY ORDER?
Any amendments or cancellations to orders must be made within 24 hours of placing the order. Please email email@example.com.
ARE YOU BASED IN THE US?
Yes! Babe Basics HQ is located in sunny Scottsdale, Arizona. Many of our products ship from the US, but we also work directly with suppliers in other regions, including Asia, to test new products, keep our supply chain lean, and enable our great prices!
I LOVE YOUR SHOP! DO YOU HAVE ANY BRAND REP SPOTS OR CAN WE COLLABORATE?
YES! We love collaborating with brand reps and influencers via our brand rep program. We have a few spots that are filled as openings become available. To see more information and join the waitlist, please fill out this form to be contacted when spots are available.
CAN YOU FEATURE MY CHILD ON YOUR SOCIAL MEDIA PAGE OR WEBSITE?
We love to feature our cutest customers. Please email photos of your little one in our items to firstname.lastname@example.org or tag @babebasics in your Instagram posts to be featured!
The Babe Basics Newsletter
WHY AM I NOT RECEIVING MY NEWSLETTERS?
Please check your spam or junk folder. If it’s not there, mail from Babe Basics might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add email@example.com to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is “not spam.” If you are a Gmail user, check your “Promotions” tab. Gmail has updated its inbox layout and your Babe Basics email may be landing there—to move it to your main inbox, simply drag the message from Promotions.
HOW DO I CHANGE MY EMAIL ADDRESS FOR RECEIVING BABE BASICS ISSUES?
At the bottom of every issue you have the option to “Manage Preferences.” Please use this option if you want future Babe Basics issues delivered to a different email address.
HOW DO I UNSUBSCRIBE FROM BABE BASICS?
You can unsubscribe using the link at the bottom of every issue.