Frequently Asked Questions
Shipping
How fast will my order ship?
Most orders leave our U.S. warehouse the same or next business day. Weekend and holiday orders ship the next business day, and busy periods can take up to 3 business days.
What does shipping cost?
Standard shipping is free on every U.S. order. Orders from $50 to $150 also qualify for free expedited shipping where it's available, and faster options are offered at checkout.
How long does delivery take?
Standard takes 3–5 business days, expedited 2–3 business days and priority overnight. These are carrier estimates, not guarantees, so order early for an event. Shipping upgrades aren't refunded if a carrier runs late.
Where do you ship?
All 50 U.S. states. Expedited shipping may not be available to Alaska, Hawaii or PO boxes; an expedited order to a PO box ships standard and we refund the upgrade.
Why did I get more than one tracking number?
A multi-item order sometimes ships in more than one package so it reaches you faster.
My package says delivered or tracking stopped. What now?
Check with neighbors and your post office first. If it's still missing, email us. Once a package is with the carrier we can't replace it, but we'll help you file a claim.
I entered the wrong address. Can you fix it?
Email us within 2 hours of ordering and we'll try. If a package comes back to us because of an address error, we can reship it at your cost.
Returns
What's your return policy?
Unused, unwashed items in original packaging can be returned within 30 days of purchase. $7 return shipping is deducted from your refund. Items discounted 30% or more, Outlet items, wholesale orders and gift cards are final sale. Read the full return policy.
How do I start a return?
Start your return here. We'll email you a prepaid label and refund within about 48 hours of receiving it.
My item arrived damaged or wrong.
Email hello@babebasics.com as soon as possible with a photo and your order number. Items that are defective or wrong because of our mistake are replaced or refunded; damage in transit is a claim with the carrier, and we'll help you file it.
Can I return a gift?
Yes, with a gift receipt, the original order details or the gift giver's okay.
Orders
Can I change or cancel my order?
Email hello@babebasics.com within 2 hours of ordering, before it's processed. Expedited and priority orders ship too quickly to change.
I forgot my discount code. Can you add it?
Sorry, codes can't be applied after checkout.
What payment do you accept?
Major credit and debit cards, PayPal, Apple Pay and Shop Pay.
Is something in the photos included?
Only the item named in the listing. Props like shoes, hats or sunglasses in a photo aren't included.
Will you restock an item?
We can't promise every restock. Sign up for a restock alert on the product page or follow @babebasics for updates.
Do you gift wrap?
Not at the moment, and we can't include gift notes.
Why was I charged sales tax?
We're required to collect sales tax, and rules change over time.
I bought on Etsy or another marketplace. Can you help?
Please message us through that marketplace so your order history is in one place.
Sizing
How do I pick a size?
See our size guide. Rompers are sized by chest and height, sandals by foot length, and our straw sun hats are about 19 inches around with a drawstring. When in doubt, size up.
About us
Where are you based?
Babe Basics is based in Scottsdale, Arizona. Orders ship from our U.S. warehouse.
Can my child be featured?
We'd love that. Tag @babebasics or email photos to hello@babebasics.com. Local to Phoenix and interested in modeling for a shoot? Fill out our interest form.
Do you sell wholesale?
Yes. See our wholesale page for terms and how to order.
How do I reach you?
Email hello@babebasics.com. We reply Monday to Friday, 9am to 6pm Arizona time, within 48 hours.